Delivery & Returns

IMPORTANT NOTE:

We now only ship to the United Kingdom, Channel Islands and the Isle of Man.

How long will my delivery take?

We aim to dispatch all orders within one working day, Monday to Friday.

 

Delivery Option	Delivery Information	Delivery Cost
UK Standard	We typically use a 48 hour tracked service through Royal Mail. The Royal Mail is our UK delivery partner. If you are out when they attempt to deliver your item, they’ll attempt to deliver it to your neighbour and leave a card. If they can’t deliver to them, they’ll leave a card and take the item back to their distribution centre. You can then either collect it or arrange a re-delivery (full details will be on the card).	£3 (Over £25 Free)

 

What will my parcel look like?

We dispatch orders according to size of item either in a padded or tough large envelope, or in a plain box. 

How do I track my order?

At Taylor & Jackson, we like to keep our customers informed as to when to expect their parcels. You can track the progress of your order by doing any of the following:

• Enter your tracking number on the Royal Mail website to follow your parcel directly.
• Contact our friendly customer service team on 0161 505 1840 between 10am to 4pm Monday to Friday or by emailing us at curated@taylorandjackson.com

 How do I return my order or an item?

If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within 14 days in original condition - unworn/unused and with all tags attached. This is in the terms and conditions that you accept when you place your order. We will be more than happy to provide a refund.  Please keep all the packaging materials and return the goods as they were sent to you.

The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.

Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.

Items returned to us that arrive damaged or without tags and gift packaging (where appropriate) will not be credited.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any damages within three days of receiving the order.

It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.

You can email us at curated@taylorandjackson.com.

 Can I exchange an item?

Unfortunately, we are unable to process exchanges. Instead we suggest you return your item to us as per the guidance above and place a new order for your desired item.